Where do you ship?
We currently ship within the United States, Mexico and Canada. We hope to expand our shipping locations in the near future, so we encourage our international customers to join our newsletter for updates!
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Ordering
Information about shipping and purchasing gear from us.
How long does it take to receive my order?
After your order is placed, there is a short processing window for our team to ensure your gear is ready for it's next big adventure. All gear is shipped via USPS, UPS or Fedex and typically ships within three business days and arrives within 2 to 10
How do I track my order?
Once your gear has shipped, tracking information will be sent to the email used to submit your original order. Tip: if you haven't received your shipping confirmation, we advise you to check your spam folder as it can sometimes sneak into that unruly
Do you offer free shipping?
Enjoy complimentary (economy) shipping within the contiguous United States for select items valued over $50, excluding taxes. Shipping availability varies by item.
I never received my order, what should I do?
Firstly, please refer to your shipping confirmation email to track the status of your order. Our shipping partners—USPS, FedEx, and UPS—will provide real-time updates on its whereabouts. Secondly, if the status indicates delivery, please ensure the a
What is your return policy?
We understand that sometimes you just don't fall in love with every piece of gear you buy. That's why we offer thirty (30) day returns on most items, excluding the following:. - Clearance and/or final sale items. - Life vests. - Used climbing gear an
Do I have to pay for returns?
We offer free returns for eligible items according to our return policy, except skis, snowboards, trekking/ski poles, bikes, kayaks, canoes, paddleboards, grills, racks, camp tables, coolers and strollers which will incur a return shipping fee. The t
How do I return gear?
Returns can be initiated online by visiting our RETURNS page.
Do you offer refunds?
Refunds for gear eligible for returns according to our return policy will be issued to the original form of payment.
Can I return clearance or final sale items?
Clearance items are final sale and are not eligible for returns.
Can I return gear I purchased from an in-person event?
Gear purchased from Out&Back at one of our in-person events is eligible for returns according to our return policy.
What if something is wrong with my order upon arrival?
All products are thoroughly inspected before shipment, however if upon delivery, you find an issue or defect with the item that was not listed, please contact our team for further assistance.
Does gear sold on Out&Back have a warranty?
All products are sold as is and without warranty. However, may be returned according to our return policy.
Can I change my order?
Due to the quick turnaround of our fulfillment center, orders submitted online cannot be changed once they have been placed. If upon receiving your gear you still don't love it, you are welcome to return it as long as it adheres to our return policy.
Can I cancel my order?
Due to the quick turnaround of our fulfillment center, orders submitted online cannot be cancelled once they have been placed. If upon receiving your gear you still don't love it, you are welcome to return it as long as it adheres to our return polic
Which payment types do you accept?
Currently, we happily accept all major credit cards and digital payment via PayPal and Google Pay. We are always looking to improve our shopping experience and would love to hear any additions you might suggest. Feel free to send us a note using the
Do you offer Buy Now Pay Later?
No, not at this time.
Do you offer gift cards?
Yes we do! And we must say that they're a big hit with recipients! Purchase a gift card today!
Can I exchange a gift card for cash?
No. However, why would you want to given all of the amazing gear we have available for purchase!
Does Out&Back offer in-person pick-up?
Yes, we offer in-person pick-up at our headquarters located in Denver, Colorado! Appointments are required.
Do I have to pay to pick-up in person?
Nope! As long as you're in Denver and are able to swing by our office during a pre-determined date/time with our team, we don't charge a fee.
How do I choose in-person pick-up?
During checkout, when selecting shipping method, choose "In-Person Pick-Up". Once your order is received by our team, we'll reach out to coordinate a date/time for you to pick-up your order.
Where do I pick-up my order?
The Out&Back office is located at the historic York Street Yards. Address is: 3869 Steele Street, Unit 1163, Denver, CO 80205.
Do you offer Military discounts?
Absolutely! We're grateful for your service to our country and would like to extend our appreciation with a 15% discount. Simply email our team and provide a picture of your military ID or other proof of service to receive your discount code.
Do you offer discounts for Boy and Girl Scouts of America?
We greatly admire members of the Boy Scouts and Girl Scouts of America. As a token of our appreciation, we're pleased to offer you a special discount. Simply email our team and provide a picture of your Scout ID to receive your discount code.