What happens if I send an item and it differs from how I described it?Updated 2 months ago

This can happen... For example, you might have typed in the wrong item or style name by accident or there is an issue with a component on the item that you didn't notice, etc. When we receive an item that is different from what you originally submitted, one of three things can happen:

New Offer

We make you another offer and you can choose to accept or decline: sometimes, we're still interested in buying the item even though it's different from your original request. In this case, we'll present you with a new offer that you can kindly accept or decline. If you accept, great! We pay you, you move on. If you decline and would like your item returned, you will be financially responsible for shipping.

No Offer, Item Returned

We don't make you another offer and you want the item returned: in some cases, the item is not something we can currently buy from you, thus aren't able to make you another offer. In this case, you will be financially responsible for shipping.

No Offer, Item Donated

If we don't buy your item and you don't want it returned, we donate it. If we are unable to buy the item from you and you're uninterested in shipping the item back to you, we will gladly donate it on your behalf to our of our local partners who are in need of gear.